Support
We're here to help, whatever level of protection you're using.
Talk to us
Email: contato@grochatech.com.br
WhatsApp: +55 19 98847-2424
Data protection officer (LGPD)
The same channel serves as our DPO under LGPD art. 41: contato@grochatech.com.br or WhatsApp +55 19 98847-2424. Physical address: being finalized, will be published here and in the Privacy Policy once set.
FAQ
How do I cancel my subscription?
iPhone: Settings > [your name] > Subscriptions > Stop Betting > Cancel Subscription. Android: Google Play app > profile icon > Payments & subscriptions > Subscriptions > Stop Betting > Cancel. Cancel at least 24 hours before the period ends to avoid renewal.
How do I request deletion of my account and data?
In the app, under Account > Delete account, or by emailing contato@grochatech.com.br. Deletion enters a 7-day grace period (cancellable within that window) and then permanently erases the account and linked data, except what the law requires us to keep (for example, tax records of payment), with no way to identify you afterward.
What should I do in a crisis?
Call 188 (CVV) or 192 (SAMU), Brazil, right now. Stop Betting AI (on Android) is not emergency care and does not replace treatment: it shows these contacts as soon as it notices a sign of risk in the conversation.
Wasn't online betting banned? Do I still need the app?
Since 25 September 2026, online betting has been banned in Brazil (Provisional Measure No. 1,394/26). Even so, pirate casinos based outside the country are still online and keep changing address. Stop Betting blocks those sites on your phone, and Sentinela checks new ones on the spot as they appear.